You are invited to our first webinar of 2020 – Power up your Service Management with SAP Business One.
Read on to find out how SAP can help to improve the efficiency and effectiveness of your service organization – resulting in faster turnaround time for your service requests, quicker invoicing and optimized reporting.
1. Field Service Management
SAP Business One’s Service Management capabilities enables your field service team to provide customer servicing and maintenance easily. Critical information such as service contracts, warranty period, parts and servicing history can be easily accessed by your in-house and mobile service team. New engineers can check the Service Knowledge Base for recommended solutions and pre-loaded service sequence based on repair or service type, which can help to streamline your service operation.
The SAP Service Mobile App allows engineers to update tickets on or off-line and customers can acknowledge service completion on mobile devices. These updates are automatically synchronized to your SAP system for the next action like invoicing or parts procurement.
2. Customer Service Management
Providing prompt customer support is essential for any business. The latest Selligent Global Connected Consumer Index has shown that 90% of customers expect a resolution to flagged issues within 24 hours.
With SAP B1 Service Management, your customer service representative can view relevant information of the customer, service item, sales and contract details along with any previous service history.
In an increasingly competitive business environment, it won’t be sufficient to simply log service calls and solve customer issues as they occur. Business One’s service analytics gives you a real-time overview of call volumes, call duration, issues reported, response times and more, empowering your teams to set targets and assess performance effectively.
Join us and see how SAP Business One’s Service Management can maximize productivity for your service teams and increase customer satisfaction!
15th January 2019 (Wednesday), 2:30pm – 3:30pm SGT
Who should attend
Directors, managers and senior executives responsible for improving servicing processes.
How to register
Please submit the form on the right-hand side, or call Pris @ 6225-9255.