SAP Business One for Service and Repair

In the service and repair industry, it is critical to have an in-depth understanding of your business operations across the entire organisation, which includes finance, sales and servicing, procurement, inventory and logistics.

One difficulty faced by Maintenance, Repair & Overhaul (MRO) companies is tracking warranty periods and servicing records of customers’ equipment. While keeping track of such records on manual spreadsheets may be doable in the first couple of years, doing so in the long run is untenable due to business expansion and rising customer demand. Without a deep insight into your operations and efficiency, it is difficult to pinpoint specific areas or stages for process improvement and in the long run, this may limit business growth and profitability.

Another issue commonly faced is having to manually check the schedules of your servicing team before assigning new jobs to them. Due to their work nature, your technicians are often on-site at customers’ locations and lack real-time access to a mobile platform where they can access and update service schedules, servicing jobs and capture customers’ e-Acknowledgment upon job completion.

To eliminate these issues and increase productivity, a growing number of MRO businesses choose to upgrade to a fully integrated service and repair ERP system, providing them with more accurate and timely insights into their entire business operations.

SAP Business One for Service and Repair

SAP Business One is a powerful ERP software solution that automates and manages your entire business – from CRM and sales, servicing, procurement, inventory to finance operations.

At Inecom, we specialise in implementing service and repair templates and solutions that are seamlessly integrated with SAP Business One. These templates reduce the time taken to implement your service and repair ERP software and helps you achieve rapid ROI on your systems investment.

Our templates are built-into SAP Business One to help you gain greater visibility over your sales processes, plan and manage resources effectively and drive higher profitability. Your management team and key decision makers will get a deep insight into the full facets of your business and be better equipped to make macro business decisions.

Our service and repair template includes these functions;

- Warranty & Service Contract
- Preventive Maintenance
- Knowledge Base
- Pre-defined Repair and Service Sequences
- Service / Rotable Items
- Job Costing and Timesheets
- Service Web-portal
- Service Mobile App
- Billing and Revenue Recognition Schedule
- Service Analytics
- Integration with PEPPOL InvoiceNow (Optional)

Customers who are using our service and repair templates;

- Case Study for MRO of Avionics Components – Safran Electronics Asia
- Case Study for MRO of ISO Tanks – Kerry-ITS Terminal

SAP Business One with PSG Grants – Up to 70% funding support

The Singapore government is strongly supportive of local Small and Medium Enterprises (SMEs) digitising their operations and moving towards an Industry 4.0/ Smart Nation initiative – one of the support schemes available is the Productivity Solutions Grant. Under PSG, the grant funding covers up to 70% of the qualifying costs, capped at $30,000.

Inecom offers the following 5 PSG pre-approved packages for SAP Business One:

- Package A – 3 Cloud Subscription Users
- Package B – 3 Perpetual Users
- Package C – 5 Cloud Subscription Users
- Package D – 5 Perpetual Users
- Package E – 8 Perpetual Users for Project Industry

Eligibility criteria for applicant companies:

- Business entity that is registered/incorporated in Singapore.
- At least 30% local shareholding.
- Company’s Group Annual Sales Turnover of not more than S$100 million, or Company’s Group Employment Size of not more than 200 workers.
- Purchase/lease/subscription of the Equipment or IT Solution must be used in Singapore.

Click here to find out more about our other industries: Wholesale Distribution, Manufacturing, Project Costing and Equipment Leasing.